Case Study: Call Center

Case Study: Call Center

Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the intent of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they...
Experience Award-winning TimeWorksTouch Technology

Experience Award-winning TimeWorksTouch Technology

TimeWorksTouch technology was recognized at the Technology Excellence Awards in the category of Best Advance in Time and Labor Management. The judging was based on design of the solution, functionality, usability, innovation, and overall measurable benefits. “We...